SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
today received mosaic, satisfied very stayed purchase! увлеченно plays a very son, game colorful занимательная, very high quality made. included ear and all the chips in place, was packed wonderful, durable, neat. thank you so much! less shipping заняла month.
very like mosaic. large, bright, all advise. помялась packing, gift can order. super!
super. baby very satisfied. to all
mosaic wonderful!!! done very high, recommend! 2 weeks moscow went to
супермозаика, color bright, дошло all intact, one was busy little box in, but it is not wine store possible and carrier. three красноярска up, recommend!
it. packed in пупырку. помялость no. this store not заказывала at the first time. no problem. recommend
thank you very much store, has been need, it literally krasnodar 2 week, packaging is very good, all intact. плёнке box and very. + 5 a +++ product and seller
3 came send. отслеживался track. packaging is complete, inside all in place, color bright as in description. toy, изучаем just. baby likes.
mosaic super! quality excellent! very glad to заказала that. thank you very much store for excellent!
super! fast shipping to all!
packaging is complete, quality excellent mugs to insert and pulls out 1,2 baby!!
2недели through пришёл order. помята little box, all convergent, 10 cards and 46 buttons. all is very beautiful and)
1g 3 m baby. very toy. colors to study recommend.
заказала 03.02.18, забрала 20.02.2018 via the g. it's notice. fast shipping not tried in. packaging is good, all the whole. 10. показалось мазаек like that only less probably only take turns collect. see oh. all so and good. thank you.
fast shipping high quality toy. and odorless. давольны recommend. come code gift in the parcel just wish to another $5 discount site.
great toy. came мятая little box, and good цело inside all and
fast shipping 2 the ned. game super!! @
all super! bright, colorful! perfect!
quickly order come
янао went to 20 days. all in mint condition. baby likes.
spb пришёл in goods within 9 days. very fast thanks to store. well packed. all the whole. пркупке recommend to everyone
good mosaic, satisfied daughter. packed well, high quality all. chips minus one small-45. not 46 as stated. hood in all the rest.
a slightly larger order хабаровск шёл month. packed пупыркой all in one layer, not sure which спасла. помялась little box, whole but plastic box. and chips, baby is very bright and cards exactly like. plastic 26 size 26 difference see photo and game box packaging. total пересчитала chips 47, meet these colors for maximum amount of the picture with the stock purple and. chip size 3,3 cm, swallow наврядли baby big small and even their can. тонковаты card, film coated but dual, придаёт that they strength, however not small children unattended and immediately give them all. put on the card box пластмасовое mosaic when assembling with holes, is so general damage the card. my baby 1,2 taught we have a little color, will now practice.