SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The package came quickly. Packed well. Opened to check... everything is fine. The baby hasn't been checked yet.
All OK!
Arrived in less than a month with good packaging
Good Toy!!!! Scales show clearly, the box is whole!) were satisfied)
All the details are in place, an excellent toy.
Everything came perfectly packed. The box is not crumpled. before Khabarovsk 2 weeks
Children liked
It came quickly, all the boxes are whole! Children are happy
Steep scales, just to start math, just like in the description, we have a cat, delivery fast
Order arrived in Len. the region in 4 days. for a long time I chose this game, since I took it for my granddaughter as a gift, I basically needed it in a box. at other stores, the box when sending came dead and only here I read the reviews was glad that I found that store, Which I need. the seller is very worried about his goods, when sending the order sent SMS, so that when receiving opened from the video. well, what can I say! The game is happy. all the numbers are in place with 1-10.30 cards... and 19 small parts... well, the scales of course. forgot to write... packed on conscience... see the photo .. many thanks to the seller... more would be responsible.
Excellent Toy, came to Ufa for a week, complete complete, everything is well packed. In the box. Figures pleasant touch
Very cool toy, with describing the child like me too, doskavka very fast, packed safely
Packaging went well packaged and almost perfect condition, not a shame to give the game. Thank you very much!
Shipping carrier. fits the description
Parcel arrived quickly, but due to the fact that the store does not have in the administration of my phone number, service delivery was not able to contact me. Found Out about this, but when he checked the status of origin. As a result he went on Post Office. Work in vain to pay for shipping to door.
Children are very happy, thank you
Gorgeous! Thank you! Excellent goods, prices, fast delivery