SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful dress. Cotton lining. As a gift, the store put the bracelet. Height in the child 104 cm. The belt is large, it is necessary to redo. Delivery 1,5 months.
I really liked the dress. Pleasant to the body. Cotton lining. The dress goes in size.
Cute as in the photo
Ordered 11.11, it's 26.11. Dress cool. Flat seams. The 6 years took 6 size.
Ordered SZ 6 Girls size 116 cm very nice good furniture lace…. Fast delivery…
dress really liked beautiful red. 116 perfect fit height size 6. спасиб oh store.
excellent, приехало within 15 days. cotton not synthetic, strap neat, beautiful
dress good, stitching neat, fit height 120 size 7
excellent
dress it very fast, even ожидала i. fit. at the same time very simple but elegant. enthusiastic дочка
very nice dress, daughter 110 cm, великовато little but not scary, advise, delivery of the month
top grade! рекордная week delivery!!!! separate for it. holiday have time. size 150, 130 fit. оттенку closer to dark purple. dress light, lining. all advise.
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the dress is just super. дочка enthusiastic. be sure to girls your order!
crimea in the days for fast received. send my fastest. us 3года заказала 5лет fit on ok.
fit good 120 size 8 height, худенькие but we widish little, in the belt hole more to do, 277 summer really super rub
dress is very good, have a small smell, but not critical. size 7 115 knee length height. волгоградскую reg. дошло 2.
smell of china, вонища straight. but will think after washing standards. брала вырост on. just summer can be
dress like is sent store very fast, also it went long. dress fit for size, дочька satisfied. this seller recommend!
very nice dress the girl gone after wash but smell 8.был летподошел size 6. recommend.
заказала february 15, march 2 received. it's учётом holidays that they were. epacket delivery, very fast. дочке 5, height 108 cm. кило weight 18, took size 6, was on the package size 140. просвечивает slightly. summer good will think. excellent dress in, three was packed, one is ordinary mail and two. thank you very much, very glad дочка.
ооочень shipping fast, dress beautiful, color is very nice
dress is very beautiful, order 9 day пришёл
бледнее than the photos. 7l below the knee 110 cm, cutout back deep. have already can but wear
5 points. shipping and 10. заказала 15.02, received and 1.03 (height and it is chinese new year). super.
fast shipping 4 small size 6. quality is excellent