SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super wonderful
Beautiful, not like jeans, thin.
Panties, not on thin girls. For 2-3 washing and then roll down. Rostovka one in one
Thank you.
Lovely. But of course not on the way out. Soft fabric, insulated
Thanks, store! The product is fine, it looks very good and seems to warm. Until now my girl didn't complain about cold when wearing it.
The bow is not on the side as in the picture, but on the back. Well, as usual, threads stick out from everywhere, and so cute) soft and warm))
Same as the photo and I arrive quickly thanks
Small by 128 cm
Product complies with the description. Zamówiłam size 4 years equivalent rozmiarowi 110. Warm, Ladnie finished. Recommend.
Excellent jeans-trousers! Soft, the size coincided.
Very nice, warm and soft. Excellent for the cold.
Awesome item - just the thing for chilly days! thank you
My pretty, just like the picture
Everything is fine, thank you.
Excellent Losinka, tight size M corresponds to the size table.
perfect, thank you :)
Came all as in the picture, rolled very quickly (((
Beautiful, I Like it, Thank^^
неплохие leggings, quickly come
inside warm. the spring. we are 77 cm. 2т брала. but i длинноваты брала вырост on and
autumn
ok, but it took 3 months till i reveived them. This might be also because of local Post company.
дочка брючками satisfied, i also. начёс, spring autumn tights with the but. длинноваты height 102 t, but not critical, a pair of enough exactly seasons.
very good quality and parcel accept 22 day
delivery fast, челяб in 17 days. region .. high quality beautiful. fit kombez under spring winter to wear. height 128 cm. just fit, stretch fabric. our goods, very glad дочка!
tal Which the image
very good quality, weave ожидала will потолще, but with сойдёт колготкам spring. thank you, even подмосковье than expected before delivered in.
very nice. thanks
pants are excellent. thank you store!
вообщем ждала trouble was delivery 3 month. winter вообщем брала чуток walk left them. and they will small baby. where спрашивала писала разочеровалась store and strong silent my order. вообщем подкачало also and quality.
slim pants spring, пойдут pantyhose.
sewing good, but not jeans. 120 height is just right. more шла package month. but nevertheless goods is good.
product soft to the touch and full sitting only lenght i like very much thanks to us as we arrived a little long
store good, all as described more take'll, kursk come in 11 days
warm leggings slightly not bad, 3 months long walked but!!! 3!!! winter but very cute and courteous почтипродавец over informative completely not...
trousers the худенькую girl. заказала 6 size, the baby 105 cm. подошли объёме in, but длинноваты. bouffant inside, more like leggings.
pants such as the picture, rozniar 100 is our 104