SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
came jacket within a month. like me, quality is good, no more примеряли. different from the picture color, more close to the red. to store thank you!
all ok. fast delivery. Zamówiłam 8 and is troszkę too large 6 summer baby. jacket very good quality, for winter.
jacket not came, store send предлагал one another, refused to, returned.
autumn jacket possible. тонковата for
jacket super, height 112 6 s written but remember not to size exactly what straight + 5 red smallest almost like. have many fashionable good отстирывается стирали all is excellent for 2 month time!!!
beautiful, as the picture. less shipping minsk months. somewhere with size 7 122-128.
i loved the quality workmanship and the coat vest very well. the modeling chinese & japanese is always more sequinha and the coat stays more. certinho. bought size 12 and my son has 8 years and is high, stayed perfect, because normally, it vest even 12. highly recommend and voltarei bare buy! product, run and store excellent.
super! recommend! межсезонье jacket. took 140 height 11, worth 160 on the label. straight sleeve perfect, but we hand short family and
the product is beautiful and quality recommend.
Great jacket. light, the quality is good. a little tugovat bottom button. the child did not open.
Normal jacket. boy on the growth of 137 biggest size at the time. the red color is not dark. plump baby will not work-will narrow.
All good but in some places stick thread. it is not critical
Perfect article. Good store. Just like in the pictures. Measure of CHART bad order las MEASURES Real to the seller.
Read the description of ordered child winter down coat with filler fluff. after three weeks to receive my order. in fact, not a bad jacket, but not симняя. there is fluff and some not lying. filler sintepon. jacket for spring and autumn, Well, warm in the winter you can put a couple of times. na our frosts not designed. nice jacket, but not winter (((
Cool jacket. even better than the picture. warm, no smell. for skinny boys. we have t on growth 140. we are small as a boy. delivery fast.
Jacket good, in the late autumn, inside the padding polyester, the hood is thin. the growth of 120 bought size 8 it came with a stock. the child is thin, so probably sitting pretty freely. sewn carefully, but on the side strap a little crooked set button it is not very noticeable, 4.
Cool jacket. for the winter in the Rostov region goes. the seam near the castle stitched insulation out the store made a discount 200r. tracked. came quickly.
Thank you very much for the jacket, came quickly, looks great and well-sewn. brali 140 cm approached my son is 128 cm
Super did not expect. thank you store.
Warm jacket, in the winter at the time, only too big turned out a little