SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ewery fits well, fast delivery
long shipping, price about 2 months ставропольского edge to store lowest as long as why not have not clear, just ordered that choice due to large. very good sleepwear claims not, all like the picture. if the need to faster it is best to seller.
it is better to take one size bigger boy if 6, 7 take
great quality. color and design exactly as the picture. I definitely will buy other design.
Top!!
iron man pajamas ordered. size 6 fine the baby height 105, weight 17 kg. enthusiastic baby.
not as bright colors as shown in picture, but ok
sleepwear good. enthusiastic baby. ооочень шла long, more month, and have thought that do not receive it. отслеживался track, общались not the store. baby 3 rise 100 cm and just брали pajamas t. smell just slightly have, but not strong, after washing will smell think
delivery before less киева month. size is consistent. t took the baby height 103 cm, just on it. order more'll.
quality is good. long shipping.
thank you. sleepwear good. delivery before but almost rb 2 month. is size 7 height 130. our height 105, брали вырост on.
sleepwear, all black окрасил wash only. of course it огорчило. jersey and more than size pants. have photo постиранной sleepwear.
very very long delivery, about 3 months . Quality is good.
sleepwear good. good quality, true dense думала will be slightly. pattern clear, thread not stick up, straight stitching. the only thing almost was that shipping 2 month (((newyear that but.
Small, You should always ask from 1-2 extra sizes
very thin fabric. коротковаты pants, .. попу covers same t-shirt nevertheless like baby
pajamas good, thank you!
took 104 height size 5. small.-not momentary стирали not fade, not stretched. not for ручаюсь, baby not but sweats, pajamas comfortable feel
pajamas ожидала better than i. thread not nowhere to stick up, smell no, nice to the body. enthusiastic baby. minus one, шла very long, 2 month.
all perfect!
thank you, pajamas came quickly, like son, comfortable fabric than none no smell, recommend!!!