SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful just like the picture
received back insted of blue
very nice suit!-t 3,5 years брали very! to leave вырост! more заказала immediately, t smaller size!
very cute suit and does really fit well with my son.
has been canceled transport, to store написала заказала answered that i blue-not, black or red suggested to take. согласилась to black. later received only suit in total 2 month. торчащих many thread, but straight stitching, overall is normal, seller but advise. the baby 115 cm худенького is very large
nice only doszedł this color which zamawiałam damage not only gray
I received my item in 14 days time, but it was the second time sending, because the first time it did not arrive since 11 November 2017 till I complained to the store and he resent my item and I received it this February 8th, in spite of different color it is good, at last thank you, I recommend to buy at this shop
20.12.17 ordered, g 27.01.18 taken away costume party excellent! sweatshirt cotton, cotton vest pants and anything. ниточки stick up, but it is not so important. gray. later slightly дополню feedback and as photo ребёнке fit for the size. to store thank you!
overall утренника suit for not bad. снижаю недочеты пошиве in the ball and buttons. all these.
nice suit. baby like. шёл long all the questions posted store but
Very nice the same as picture
suit not come returned store dispute without money unlocked
NEITHER i got But devolvieron free MONEY
child 95 cm height. заказывала 3 t. 8-10 cm pants stock, but with the stock vest shirt and small.
such good enough for suit. new year son used to take. size height 110 16 kg the stock small t. old version as it is suitable. fabric thin trousers have and sleeveless. straight stitching. overall quality satisfied, even looks very good. order come a month.
the set is very good of good quality it is perfect the recommended fit
matches the description
so so quality suit! думала утренник dress will be on and better quality is so go!
thanks... very beautiful, high quality suit.
two good, купишь such for money! томск delivery fast, мень ше month! тоненький suit material. большеват of size, but better more than small! in some sticks of thread.