SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent, short рассчитывалась true on it i will but proved just below the knee, not much but can roll up. elastic very tight, two enough so summer season.
excellent! подумала first, size перепутали (written on the label 5) standard all in total. just to fly)
super shorts!
year baby подошли...
briefs normal, description photo and fit. fabric soft, smell no. not маломерят, height 112 cm 5.6 s us, великовата 6-us. delivered 1 week.
excellent, подвёрнутом condition in better quality at an altitude, somewhat big 1,5 shorts baby but tolerant recommend, mo come in 20 days
quality is very good, size slightly угадала, большеватые, scary not. not пролавцом общалась with, came quickly package
george in fast shipping. track отслеживался. shorts good quality. denim dense, no stretch. size height 95 to 3 years boy t брала, proved large (оденем next year.
shorts have very fast, moscow to within 7 days. all-match description, keep in mind striped synthetic front insert that. in the son подошли size height 120 cm. tailored good.
quality shorts are very good. прогадала with true. happen to be big. but not small big) so all and really liked.
has excellent забрала крыму in 08.01 and 01.02 заказала in shorts! 92 cm normal and 15кг baby on t) подкотить if
the goods come weeks. quality is good. took by summer. very satisfied. recommend commodity
Excellent
cool shorts!!!
and high quality colorful shorts! size 2 t годовалого 1,5 baby photo подвернула itself, fringe as very happy.
satisfecho con mi order
briefs wonderful. while the somewhat big but will be well to fly. walking in order half month.
quality is very good. fabric is thick. smell no. color nice.
na image seems cutest but at price valley the feather
gorgeous and well made
size заказала t. 3 подошёл us!! very cool straight as the picture, gregarious store, to seller