SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks to the store, the dress is good, ordered for growth
very very very very very beautiful
Beautiful recommend
The dress is super, lush, stitched well, I recommend the store. It went a little less than a month to Novokuznetsk, the child is 5 years old and thin, the dress ordered a larger size, a little wide. The order is satisfied.
Nice the dress but it's small even though it's size 6 and I ordered 6. I'll buy another one later with 2 more sizes. Same thanks to the store
Excellent very beautiful
Beautiful dress, good sewing the cloth is good, not only like flower more is removable, loved
Very satisfied sends fast
Different from the photo. Cut skirt other.
cute
Product like the ad, very beautiful, grateful to store
the gown is wonderful. the print eh lovely and well made. due aos comentarios that vi, bought size 6 for child 3 years and stayed large. i will guard to wear after. the bad was the delay to receive, over 90 days. but valeu the feather. recommend!
not bad and fabric beautiful.-do not know how will be worn more вручения for birthday waiting for.
Good quality
gorgeous but much contentedly
dress is very beautiful, 3,5 years брала size 4, акурат in fit. huge but minus the that it went over 3 months. thanks to the store extended life protection
equal the description photo, material excellent and perfect, enchanted with the gowns and with every detail, spent a little leadtime due aos post office from my country, store super considerate accompanying and extending the leadtime, super indico.
the gown most lovely and perfect that bought in aliexpress, material first, all lined, perfect finishing! very lovely
dress very satisfied. took by 6 size 130 village. smell no, also of no. to store порекомендовала female friends.
beautiful! funny flower but.
худышку великовато turned to dress. lining/подъюбников much b, придаёт volume that
cute dress. bem feito, boa SEWING. muito satisfeito recomendo.
7, order 8, label height 150, baby height 130, in size. quality super, recommend! thanks to store. дошло астаны to 1.5 months. булавке on bow. real waist slightly thinner than the photos. do not have time dress гладили tried on while. stitched good. no smell.
perfect, equal na photo, simply gorgeous!
order don't received given as finalized in aliexpress. website the post office still not recorded the delivery
dress beautiful, size 5 4,4 years fit well. look like a princess. match quality деньгам. стирали until.
дошло quickly. quality normal
not to feedback even as standby hunting.
gown very cute and beautifully finished.
gorgeous and large loved-thank you
wow super!
delivery speed 5 dresses expects better, month 2 delivered, 12 days