SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
sleepwear super, quality excellent
sleepwear good. picture-chest sticker. material is good
on the front side пришёл дырочкой with goods, where. попросила спору return the part of direct store what перевёл and agreed. 5 stars for it!
no very colorful as the picture, luxury stitching, all short neat, small положи падарочек more. thank you so much store.
Very nice and good quality
single ok EVERYTHING CARVING q small order two More you corresponda
good quality, дочка enthusiastic. height 98 cm small t just took stock
sleepwear, comfortable fabric, thank you store!
sleepwear good. order!
very fast delivery!!! pajamas good, but slightly тонковата. quality good stick nowhere thread. daughter заказывала size 6, us 5,5, fit well, have a small stock. срасибо!
all is excellent, after wash paint bright! тоненький cotton is not, just 92 size
pretty!!! came quickly!!!
pajamas good quality good. took 104 height size 5, большеват slightly, 4ка but will have small. pattern not sticker. дошло rostov in 2. подарочек small put store..
Excellent pajamas!!!!!!! but the growth of 115 ordered 7 jacket is great but the pants at the time! the same color the pants monzhety (pictured store they do not) but I was pleased! good quality cotton-thin but not shine!
2 years ordered had at the time, sent quickly, sending reached 3 weeks
August 28 ordered on September 7 has already received Order to Perm. kachestvo excellent. cotton. 3 years ordered m there is no smell.
I ordered received 07.09.2017 17.08.2017. pizhama elegant more like a suit, Gorgeous quality no words. track tracked all the way colors such as in the picture. zakazyvala m child 3 years all came, thank the store for quick delivery and the store. I will be ordering more in this shop.