SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is very beautiful, it came very quickly! Be sure to order more!!!
Excellent dress, I recommend, I order the second
very nice. thank you
dress good, добротно made.
delicate, great workmanship and gorgeous!
Thank you for my gorgeous dress, Great fast service as well :-)
ukraine шла parcel to 21 day, to the track отслеживался home укрпочте on received. dress t (height 100 cm): длина-55см, бюст-29х2см, плечи-26см, off the shoulder sleeve 31 cm dress beautiful, match the description,. made neat, отстёгивается back bow, multiple layers подъюбников!!!! order, store recommend commodity!
party... very very good quality
напортачили little back, else all ok!
Thank you for shipping the dress in a timely manner. Dress is as pictured. It’s quite wrinkly but only because it was shipped all the way from China. Some threading has come off by the back zipper. Not a big issue, I can trim it off since this dress will be worn once at my child’s birthday party. The big bow is absolutely adorable. Very pleased with my purchase!
received the goods, тоненькое dress, думала поплотнее fabric will be in quality. is very much for 4 star thread, color beautiful. заказала height 110, baby 3 померием, допишу feedback.
huge front tie
dress is really beautiful the trim is perfect. controlled me received 25 and 3. very satisfied
Thank .ıts very nice
on thick children. very wide. большемерит not push up the whole. girl if your худышка invent придётся which is the belt. fabric is good, simple bow булавке (can unfasten look my dangerous) tailored good, thread not stick. this money for overall very beautiful. dresses 1000 stores similar or above.
nice dress look cooler and more pat.
excellent, very nice and quality смотриться. заказала 12месяцев on, 9 months дочке (74 cm) tailgating, take the bigger one. сломалась булавочка банте on, 100р returned store, открывала not dispute. 640р суперпокупала so all the
nice dress. thank you the store. long belarus летало skelter while in the world. like виновница transport company this long delivery
not straight stitching, other than длинее petticoat one side