SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the material is not soft, hope it will be good for the summer
хорошенькое dress, green "village" little after washing, but overall quite good.
dress excellent. the summer легенькое. t to fly but think великоват little girl 3 years to just will
not платушка сожелению to national mail продовец нашого viny came in all good
good, bright summer dress. personal instructions none none none tag size but no. price, but shipping dear rub high mind it by 200. delivery of the month
all is excellent. store recommend
dress is very good! light, just for summer! size 3 t baby заказала three years. us now 2 7 month, all size even slightly loose chest (stock). do not regret!
i like it
the summer fast delivery: 2 weeks to belgium. lovely dress plus size is normal. fabric is thin but's, it is absolutely fine. thanks!
very good quality, size брала 2т growing up to 88 cm, какраз pore in. дошёл us order in 2.
satisfied 8.01.2018 order order 3.02.2018-like dress
very beautiful dress, quality pleasant, but not hundred percent combed cotton. but it is me how much are расстроило! original design and beautiful. t took 2,4 height 92 cm, not much to long huge was! slightly above knee length получилась widely. to store very!! belarus less shipping month, sent very fast!
i'm very satisfied, the great quality in relation to the price. Dresses very nice as in the pictures.
a little boxy and wide, for husky girls, too big. Nice colors, would be very nice summer dress if it was cut better. thank you.
thanks. summer will be ok. маломерит normal not now 2.5 girl height 94 cm
хб quality super, i really like, order more, сшита neat, uzbekistan delivery within 37 days. the quality.
the village girl 1г10мес perfectly. dress good