SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and double
Product very convenient feeding baby. Just slightly przycisnąć and comes out food. The only downside is the material it is made of, because immediately zafarbował in yellow after inserting obiadku baby.
Excellent
The bottle came quickly. Track tracked. The package was slightly torn, but the bottle was not damaged, as it was additionally packed.
The bottle is happy, all as in the description of the store, came to Primorsky territory quickly
A good bottle, soft, it seems to me it will be convenient)
Soft selicone bottle and spoon, very much. Definitely worth taking
Great
I love it is just as the image says.
well satisfied with the product. I recommend to buy
Very, very beautiful.
I like it is as I expected
Great!
The bottle is good, soft.
This t makes the cloth of life, with this you don't have to stain anything while you feed your peque plus t is a free hand to make r what you want, super recommend, I'll buy more
Everything ok! Just need to try
Cool spoon! So soft and pleasant. Until used, I hope it will be convenient
The goods came I'm satisfied
Delivery 3 weeks to Kostroma. I liked it very much. Thank you.
Thanks for the bottle! Very convenient thing. Only comes a long time, so everything is fine! I recommend
Good
Thank you very much, everything is fine!
Quickly
Super. Thank you)))
I really liked this thing I advise
Super
Haven’t used but just like photos
Haven’t used butnlooks like photos
Everything corresponds to the description, packed well, the parcel arrived in Krasnodar within three weeks, thanks to the store.
The spoon and the bottle itself are silicone, very soft and pleasant. Funny cover. As a gift super idea