SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kid Clubify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidclubify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Good quality. Item as described. Thanks!
брали girl to 5, with the stock. will next year just right.
excellent quality, fast it, only 3 доче my will it have height 98 cm, dress 110 cm height брала and age 5 years, but маломерит, only this year will all. dress beautiful.
well received
very nice dress! quality excellent! thank you store! not fade, прострочены clearly stitching, ниточки little stick up, this little things but!
all good! sent. have zipper отнования sticks thread. but it nonsense. no непртятного smell. all carefully. thank you very much store! recommend!
hight quality
4только for returned dispute and accepted that part of dress cute, picture but does not match, color pink flower and not it, tailored not neat, торчала line curves stitching
received dress! many thanks! мерили until the not одевали! this baby gift etc) all good like externally;)
dress is very beautiful. stock 126 with small size 9 fit height (height 150 set dress).-mid-calf length. if take shorter will look. skirt 3 layer, moderate-full. regular lining polyester, enough sewing trim. delivery 21 day. recommend
very long shipment, but probably not made by store. Dress is nice but probably you will have to iron it before each wearing.
dress is very elegant and quality!!
broken zipper, custom made long walking
very beautiful dress, satisfied we
Dress is very nice, good quality, my girl will be very happy. it was shipped next day, but arrived in 5 weeks. All in all i would recommend this store.
very nice quality nice & perfect and fast shop shipping Sizing
beautiful
dress good, омск delivery 2 week. size fit well. height 112 (5, 5) заказала size 120 (5 t). thank you very much, has been gratifying visit your shop!!!
very beautiful dress!!! elegant and delicate! like cotton top organza, inside satin. there are two layer petticoat: tulle fabric and lining. суппер отгладится when will. i влюблена it!!!
beautiful dress, medium quality. daughter really liked 5 so.